The Power of Unboxing: Using User-Generated Content (UGC) to Sell Products in the UAE

Bridging the Trust Gap in Middle East E-commerce

Middle Eastern consumers are savvy, digitally native, and discerning. They've grown up with a constant stream of advertising and are adept at recognizing inauthenticity. When shopping online, they're naturally cautious about overly polished brand videos, generic stock photos, and overly enthusiastic marketing copy. What they truly trust? People who look and sound like them, share their values, and understand their cultural nuances.

That's where User-Generated Content (UGC) comes in. We're talking about any content – photos, videos, reviews, testimonials, social media posts – created by real, unpaid customers. It's the most authentic and persuasive sales tool you can have, especially in a region where word-of-mouth recommendations and community influence hold significant weight. Think of it as the digital equivalent of a trusted friend recommending a product.

According to Stackla, consumers are 2.4 times more likely to view UGC as authentic compared to content created by brands. This highlights the importance of actively soliciting and showcasing UGC to build trust and credibility.

UGC: The New Social Proof for the Modern Middle Eastern Consumer

Forget relying solely on influencer marketing (though it still has its place) – authentic customer voices are now the key to unlocking trust and driving sales in the Middle East. Consumers are seeking genuine experiences and relatable perspectives. Here's how to harness the power of UGC to build credibility and boost your bottom line:

The key takeaway: UGC isn't just about pretty pictures; it's about building a community and fostering trust through genuine interactions.

Based on our client work at Red Dot Marketing, we've seen firsthand the impact of UGC on sales and customer engagement. By leveraging UGC, our clients have been able to increase conversions and build a loyal customer base.

The Unboxing Ritual: Make it Shareable (and Culturally Relevant)

For physical products, the unboxing experience is prime real estate. It's the first physical interaction a customer has with your brand, and it's an opportunity to create a lasting positive impression. The Insight: A genuine, high-quality unboxing video from a customer can convert more effectively than a professionally produced ad. Why? Because it cuts through the noise and delivers honest excitement, showcasing the product's quality, packaging, and overall appeal in a way that feels relatable and trustworthy.

Example: Imagine a customer in Dubai unboxing a new smartphone. Their video highlights not just the phone's features, but also the ease of setting it up in Arabic, the inclusion of a UAE-compatible charger, and a personalized note in Arabic from the company. This resonates much more strongly than a generic unboxing video featuring Western models and unfamiliar contexts.

Actionable Tip: Invest in premium packaging that is visually appealing and reflects your brand's identity. Consider adding small, culturally relevant touches, such as including a small packet of Arabic coffee or a traditional sweet in the package. These thoughtful gestures can significantly increase the likelihood of customers sharing their unboxing experience.

Incentivize the Share: Don't Just Wait for It (Strategically)

You can't just sit back and hope for UGC to magically appear. You need a well-defined system to encourage it, but it needs to be done strategically and authentically. Avoid overly aggressive tactics that can feel manipulative or disingenuous. Focus on building a genuine connection with your customers and making it easy for them to share their experiences.

• Run engaging contests for the "Best Review Video" or "Most Creative Photo" and offer appealing prizes. Make the contest rules clear and easy to understand, and ensure that the prizes are relevant to your target audience. For example, a travel agency could offer a free weekend getaway to a luxury resort in the UAE, while a beauty brand could offer a selection of their best-selling products. Promote the contest widely on social media and through email marketing.

• Send a personalized thank-you note after purchase, specifically requesting a review or social media post. This note should be genuine and express your appreciation for their business. Include a clear call to action, such as "Share your experience with us on Instagram using #YourBrandHashtag" or "Leave a review on our website to help other customers make informed decisions." Make it as easy as possible for customers to leave a review or share their content by providing direct links and clear instructions.

• Create a unique hashtag for your brand community to use and follow. This hashtag should be memorable, relevant to your brand, and easy to spell. Encourage customers to use the hashtag when sharing their photos, videos, and reviews. Regularly monitor the hashtag and engage with customers who are using it. Feature the best UGC on your own social media channels and website to showcase your community and inspire others to participate.

Repurpose for Performance: Turn UGC into High-Converting Ads

Guess what makes the most effective retargeting ads? Often, it's UGC! We identify the best UGC clips and use them directly in performance campaigns on platforms like Meta, TikTok, and Snapchat. Let your customers' voices do the selling – it's incredibly powerful because it feels less like advertising and more like a genuine recommendation from a peer.

Example: Instead of running a generic ad featuring stock photos of smiling families, use a video of a real family in Saudi Arabia enjoying your product during Ramadan. This will resonate much more strongly with your target audience and is likely to generate a higher click-through rate and conversion rate.

Actionable Tip: When repurposing UGC for advertising, make sure to obtain the necessary permissions from the content creators. Give them credit for their work and offer them a small incentive for allowing you to use their content. This will help build goodwill and encourage them to continue creating UGC for your brand.

Last reviewed: March 2024. This article is regularly updated to reflect the latest industry developments and platform changes.